Water Billing & Collections

Overview

The Water Billing and Collections Department is a division of the Finance Department, and is responsible for management of customer accounts for water and sewer service for the City. Activities include:

• Billing of water, sewer and trash utilities
• Collection of water, sewer, and trash service.
• Collections of fees for various permits and licenses
• Generating work orders for re-reading of meters, water turn-ons and shut-offs, meter pulls, etc.
• Monitoring of unusually high or low readings

Payment Methods

There are several methods available to pay your City of Moberly utility bills, permits or business licenses:

• Via mail to: Utility Department, 101 W Reed, Moberly, MO 65270
• Credit card over phone at 660-263-4420
• Secure online payment through Xpress billpay (No additional fees)
• Walk-up window at City Hall (cash, check, credit card)
• Drive-thru drop box at City Hall

The City of Moberly accepts Visa, Mastercard, and Discover.

Utility Billing Cycle

The billing cycle for water and sewer utilities runs from the 27th to 26th of each month. 

• 17th – monthly bill due date
• 18th – 20% penalty assessed

Delinquent accounts will receive a door tag at the beginning of the week following the 23rd of the month. Door tags serve as notification of late payment prior to shutoff. The City will attempt to make courtesy calls to notify customers of late payments as the department is able, but courtesy calls are not guaranteed.

Utility shutoff procedures will begin at the beginning of the week following door tagging.